Home delivery

As multi channel retailing continues to grow, retailers are under increasing pressure to provide more sophisticated home delivery services that offer customers a fast, convenient and cost-effective shopping experience.

Wincanton is a market leader in two man home delivery, offering a range of services that help meet the complex demands of home delivery with the added peace of mind of exceptional customer care. Whether the requirement is for a dedicated infrastructure, access to a ready-made network, or a combination of both options, our solutions are flexible and reliable. Customers can benefit from:

• A nationwide infrastructure to meet local, regional and national delivery requirements to residential or commercial addresses
• Flexible, timed deliveries, including evenings and weekends
• Packaging removal and product installation
• Returns management
• Recycling and WEEE compliance

Further to the acquisition of Lane Group in October 2006, Wincanton's credentials combine an impressive track record in home delivery from 12 sites across the UK with access to wider supply chain capabilities. From a dedicated call centre, we co-ordinate all service functions, integrating a range of advanced systems to ensure that we keep our promises to the customer:

• Our customer relationship management system ensures delivery dates that meet your expectations and allows us to maximise vehicle fill
• Our transport management system guarantees optimum routing and reduces empty running, significantly cutting costs
• Our mobile management system allows drivers to stay in touch at all times and handle any delivery or stock issues as they arise
• Our general scanning system provides order tracking and data capture at point of delivery, providing full order traceability and visibility of stock

With successful delivery statistics well in excess of the industry average of 97%, Wincanton's home delivery services will both enhance competitive edge and increase customer retention.